If you forget your password we can send a password reset to the email address we have on file. But if ever lose access to both your password and the contact email linked to your shop, then your phone number can be your backup plan.
With a number on file, we can text you a code to reset your password and get back into your shop. And we won't use your number for anything else, we promise.
Log in at my.bigcartel.com.
Go to Account.
Under the Security section, click Add your phone number.
Enter your phone number with area code included.
Enter your current password.
Click Send Code.
You'll receive a 6 digit code on your phone - type the code into the Confirm 6 digit code sent field and click Save to finish.
Our support team is available Monday - Friday from 8am-6pm EST.