Chatway Live Chat

Chatway is a free live chat app that you can add to your Big Cartel shop, making it easier to stay connected with your customers in real-time. With Chatway, you can handle customer inquiries via website chat, email, Facebook Messenger, and more—all from a single, easy-to-use platform.

Built with the flexibility of small businesses in mind, Chatway is available on both Android and iOS devices, so you can manage customer interactions wherever you are. With its seamless integration into your shop, you can offer professional and efficient support to your customers at any time.

Key Features

• Chatway is available for free: Chatway offers a forever free plan, as well as a Pro plan with advanced features. No credit card required to get started.

• Easy setup: Big Cartel and Chatway have made it easy to install with no code required. Once you add Chatway to your shop, Big Cartel automatically does all the complex setup for you and you can get started in minutes, not hours.

• Increased customer satisfaction: Chatway allows you to provide prompt and personalized customer support, which can improve customer satisfaction and loyalty.

• Mobile Apps : Access live chat conversations anytime, even when you’re away from your desktop, with Chatway's Android and iOS mobile apps. Stay informed of all messages with email and push notifications, ensuring nothing slips through the cracks even when you're on the go.

• Streamlined communication: Communicate easily on chat, email, Facebook Messenger & more , all from a single dashboard

• Valuable customer insights: Chatway provides detailed customer profiles and conversation histories, which can help you understand your customers' needs and preferences, and improve your overall customer experience.

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• Multilingual Chat Widget: Interact with customers from different parts of the world using the multilingual chat widget, which supports over 20 languages, including Spanish, Hebrew, French, and more.

• Team Collaboration: Collaborate seamlessly with teammates using private notes and reminders to keep track of important actions and customer issues. Also, create pre-written replies to address frequently asked questions, reducing wait times. 

Details

• Price: $0 free forever plan perfect for small businesses with 1 customer support agent. Pro plan starts at $9 per month per additional agent.

• Support: Chatway support

Setup

1. If you haven't already, create a Big Cartel shop and ensure you're on one of our paid plans

2. Add the Chatway app to your shop with this link

3. Once you approve the app, you'll be taken through a quick setup process in Chatway to setup your account.

4. The Chatway widget will be visible on your shop!

Troubleshooting and Help

Chatway provides free support and live chat through their Help Center or through email at [email protected].