Classroom Guide: Dropshipping with DSers + Big Cartel
- Updated on 28 April 2025
- 2 min read
This guide is designed to help you set up and succeed with dropshipping using DSers and Big Cartel. It’s built for shop owners who want to grow their business without managing inventory. We’ll walk you through setup, workflows, customer communication, and tips from other sellers.
Dropshipping with DSers is available for Platinum and Diamond plan users only. If you’re currently on a Gold plan, you’ll need to upgrade to access this integration.
How Dropshipping Works on Big Cartel
Here’s the basic flow:
Import products from AliExpress or Temu using DSers.
A customer places an order in your Big Cartel shop.
That order appears in your DSers dashboard.
You place the order with the supplier through DSers.
The supplier ships it directly to your customer.
Tracking info is added to your Big Cartel order automatically.
Your customer gets an email with tracking from AliExpress or Temu.
Quick Setup
You’ll need:
A Big Cartel shop on a Platinum or Diamond plan
A DSers account (free plan is fine to start)
Steps:
In Big Cartel: Apps > Sales Channels > DSers > Add to Your Shop.
Follow the prompts to connect your DSers account.
In DSers, set up your pricing rules (e.g. 2x markup, include shipping).
Start importing products from AliExpress or Temu.
For more detail, check this help article.
Your Daily Dropshipping Workflow
Import & Edit Products
Use DSers Chrome extension to save products while browsing.
Choose products with good reviews and reliable shipping times.
Edit titles and descriptions to match your shop’s style.
Set your pricing, factoring in all costs.
Process Orders
Log in to DSers daily to check for new orders.
Confirm availability with supplier.
Place orders in one click using DSers.
Monitor Shipping
DSers syncs tracking info automatically.
You can view tracking in Big Cartel admin.
Customers will get shipping updates from the supplier.
Managing Customer Expectations
Clear communication = fewer headaches. Here’s what works:
Shipping & Delivery
Set realistic expectations (often 2–4 weeks).
Add a Shipping Policy page that mentions overseas shipping.
Let buyers know they’ll receive tracking emails directly from the supplier.
Tracking Questions
Ask customers to check their spam folder for tracking emails.
You can resend tracking info from Big Cartel if needed.
Returns & Refunds
Set a fair return policy, and post it clearly.
Define who pays for return shipping (you or the buyer).
If something goes wrong, work with the supplier—but be ready to refund the buyer to keep trust.
Tips from Sellers Like You
Q: Should I mention AliExpress or Temu in product listings?
A: Not in the product description. Mentioning the supplier name may prompt some customers to search for the product directly on AliExpress or Temu. Instead, mention shipping timeframes and fulfillment location in your policy page.
Q: How many products should I launch with?
A: Start with 10–30 to keep things manageable. It’s okay to test and swap items based on performance.
Q: How often should I check DSers?
A: Once daily is enough in most cases. More often if you’re getting steady orders
First 30/60/90 Day Plan
First 30 Days
Import and publish first 10–30 products.
Write clear policies (Shipping, Returns, Contact).
Process your first orders.
Share your shop with friends, post on social media, and try low-cost ways to get your first customers.
Day 31–60
Expand product catalog based on what’s selling.
Set up Instagram or email marketing to promote your shop.
Don’t be afraid to change directions if a product isn’t performing.
Day 61–90
Analyze top sellers and discontinue low performers.
Get comfortable with order tracking and support.
Add a few seasonal or complementary items.
Focus on building repeat customers and reviews.
Tip: It’s normal to make changes early on. Don’t get discouraged—use every order and mistake to learn and improve!