Log in at my.bigcartel.com.
Go to Orders.
Click Mark as shipped on any order.
From the In this shipment dropdown, choose the quantity of each item you're including in this package.
For the tracking details, you've got the options to add tracking number, tracking link and the carrier. If you paste in a tracking number, we try to automatically determine the carrier and create a tracking link for you. If you paste in a tracking link, we try to determine the carrier and extract out the tracking number if we can. At any time, you can correct and change any of the fields to override our auto generated ones.
To email this info to your customer, keep the Notify of shipping status toggle turned on and hit Save.
The details you've added will automatically appear in the order details page.
Send shipment tracking info
- Updated on 21 August 2024
- 5 min read
- Premium feature
If you offer shipment tracking to your customers, we've made it super easy to send out tracking links. When you mark an order as shipped, you can choose which items in the order you're sending out and pop the tracking number in.
Whether you use UPS, FedEx, your national postal service, or another international carrier - we'll format the info nicely and send it along in an email to your customer that matches your store's branding.
Heads up! The shipment tracking feature is available in our paid plans. You can check out all features available on our paid plans here. And you can upgrade your plan at any time directly from the billing section of your admin.
Send tracking info with embedded label printing
This feature is currently available to sellers that ship from the U.S. or Canada on paid plans.
Sellers that buy and print shipping labels in the admin through our Shippo partnership can automatically send tracking info at time labels are printed. More on that here.
Manually add a shipment tracking number
Sellers that are not using the embedded label printing in the admin can manually add and tracking info and send that info to their customers. When you use the mark as shipped tool and paste in a tracking number, we'll detect the carrier you're using, and the correct tracking link will be generated automatically. Similarly, if you paste in a tracking link first, we try to determine the shipping carrier and tracking number if we can! If you're using a carrier we don't automatically recognize, no worries - you can choose one manually and add in your own tracking URL.
With the notify of shipping status toggle turned on, your customer will get a notification as soon as you hit Save. The email will show them a full breakdown of which items in their order have been shipped, along with the tracking link.
All the details - what was shipped and when, and any tracking info you've included - will also be saved in your order details page for your own records.
Supported carriers
4XP
APC
Amazon Logistics UK
Amazon Logistics US
An Post
Asendia USA
Australia Post
Bluedart
Canada Post
China Post
Chit Chats
Chunghwa Post
Correios
Correos
Correos de México
DHL Express
DHL Germany
DHL eCommerce
DPD
DPD Local
DPD UK
Delhivery
Deutsch Post
Evri
FedEx
GLS
Global Post
Globegistics
Hong Kong Post
Japan Post
La Poste
Mondial Relay
Nacex
New Zealand Post
PHLPost
POS Indonesia
Parcelforce
Pitney Bowes
Poczta Polska (EN)
Poczta Polska (PL)
PostNord
Poste Italiane
Purolator
Qxpress
Royal Mail
SF Express
Sagawa
Sendle
Singapore Post
Swiss Post
UPS
USPS
Whistl
Yamato (EN)
Yamato (JA)
Yodel Direct
Removing shipping and tracking info
If you need to backtrack, you can mark a shipped order as unshipped, but be careful, doing this will delete any shipping or tracking info you previously added. Marking an order unshipped does not unsend any email notifications that have already gone out.