Contact Big Cartel

Give us a shout. We’re real people!

None of that chatbot business here. We’ve got 10 kind, brilliant, and very real humans here to help you, whether you’ve been selling with us for years or you’re interested in setting up shop.

Support Hours

Monday - Friday: 24 hours/day

Saturday - Sunday: 8 AM to 6 PM EST.

How to Get In Touch

General Support Inquiries

Have a Big Cartel account? We can help you out faster through in-app messaging if you’re logged in here.

No account? No problem. Shoot us an email at [email protected].

Other Inquiries

Bought something from a Big Cartel store and need help with your order?

We don’t fulfill orders or control refunds but check here for resources.

Report a merchant agreement violation

Contact [email protected]